Refund Policy

Road Command – Refund Policy

Effective Date: September 1, 2025
Website: roadcommand.shop
Email: roadcommandaz@gmail.com
Phone: (480) 808-5359

1. Overview

Road Command is committed to making sure you’re satisfied with your purchase.
Our Refund Policy explains when refunds are issued and what conditions must be met.

Because we sell tires, wheels, and automotive accessories, certain items have specific eligibility rules.

2. Refund Eligibility

✔ Eligible for Refund

A refund may be issued if:

The item is returned within 30 days of delivery
The item is unused, unmounted, and in original packaging
The product shows no signs of installation
The product arrived damaged, defective, or incorrect
You received the wrong product due to our error

✘ Not Eligible for Refund

Refunds cannot be issued for:

Mounted tires (once mounted, they are considered used)
Installed wheels or accessories
Items that have been used, damaged, altered, or show installation marks
Electrical items that have been opened (lighting, sensors, TPMS, etc.)
Chemicals, cleaners, or liquids
Clearance, special order, or custom items (final sale)
Returns made without an RMA authorization

3. Refund Process

Request Authorization
Email roadcommandaz@gmail.com with your order number and reason for return.
Receive RMA Instructions
We will send:
- RMA number
- Return instructions
- Correct return address
Ship the Item Back
Returned items must be:
- In original packaging
- Unused / unmounted
- Sent with the RMA number clearly included
Inspection
All returns are inspected upon arrival.
Items that do not meet eligibility will be declined and sent back at your expense.
Refund Approval
Once approved, refunds are issued to the original payment method.

4. Refund Timeline

After your return is delivered:

Inspection time: 2–5 business days
Refund processing: 3–7 business days
Bank posting time: 3–7 business days

Total estimated refund time: 8–19 business days

Some banks or credit card companies may take longer.

5. Damaged, Defective, or Wrong Items

If your product arrives damaged, defective, or incorrect:

Take clear photos of:
- Damage
- Packaging
- Shipping label
- Product itself
Contact us within 48 hours at:
roadcommandaz@gmail.com
or call (480) 808-5359

We will:

Replace the item
Issue a refund
Or provide a solution based on the situation

There is no cost to you for damaged/incorrect item returns.

6. Shipping Costs for Returns

Customers are responsible for return shipping unless:

We shipped the wrong item
The item arrived damaged
The item is defective
We authorize a prepaid label

Original shipping charges are non-refundable unless the return is due to our error.

7. Restocking Fees

To keep our prices competitive, the following restocking fees may apply:

15% restocking fee for standard returns
Up to 25% for wheels or oversized items
0% fee for:
- Wrong item shipped
- Damaged or defective items
- Authorized warranty returns

8. Cancellations

Orders may be canceled before they ship at no cost.
If the order has already shipped, it may be eligible for a return (shipping fees and restocking fees may apply).

Email immediately if you wish to cancel:
roadcommandaz@gmail.com

9. Non-Refundable Items

These items cannot be refunded:

Mounted tires
Installed wheels
Used products
Opened electrical items
Chemicals/liquids
Clearance, special order, or custom items
Items returned without authorization

10. Warranty Claims (Manufacturer)

Most products include a manufacturer warranty.
Refunds for warranty claims depend on the manufacturer’s decision.

Examples of warranty coverage:

Workmanship defects
Structural issues
Manufacturing flaws

Not covered:

Improper installation
Incorrect fitment chosen by the customer
Road hazards (unless you purchased road hazard coverage)

We assist with warranty claims when possible.

11. Questions About Refunds?

We’re here to help.

Road Command

Email: roadcommandaz@gmail.com
Phone: (480) 808-5359
Website: roadcommand.shop