Warranty

Warranty Policy

Effective Date: September 1, 2025
Website: roadcommand.shop
Email: roadcommandaz@gmail.com
Phone: (480) 808-5359

1. Overview

Road Command sells products backed by manufacturer warranties.
This Warranty Policy explains what is covered, how claims work, and what to expect.

Because we distribute branded products (tires, wheels, accessories), all warranty decisions are made by the product manufacturer — not Road Command.

Road Command assists with the warranty process as a service to our customers.

2. What Warranties Cover

Most manufacturers provide warranties against:

✔ Defects in materials

Examples:

  • Rubber defects
  • Steel belt separation
  • Manufacturing flaws

✔ Defects in workmanship

Examples:

  • Improper curing
  • Structural flaws in wheels
  • Valve stem or bead defects

✔ Structural failures

Examples:

  • Cracks (not caused by impact)
  • Breaks under normal road use

✔ Manufacturer mileage warranties (for select tire brands)

Examples:

  • 40,000 – 80,000 mile treadwear warranties

Mileage warranties apply ONLY when:

  • Tires are rotated properly
  • Correct PSI is maintained
  • Tires are used on the vehicle they were purchased for
  • Proof of mileage and receipts are provided

3. What Warranties Do NOT Cover

✘ Damage caused by improper installation

  • Wrong fitment
  • Incorrect torque
  • Damage from mounting machines
  • Cross-threading lugs

✘ Road hazard damage

(unless you purchased a road hazard protection plan)

  • Punctures
  • Sidewall tears
  • Pothole damage
  • Curb impact
  • Debris impact

✘ Damage caused by misuse or neglect

  • Burnouts or racing
  • Improper inflation
  • Dry rot
  • Alignment issues
  • Failure to rotate tires

✘ Cosmetic issues after installation

  • Light scratches
  • Finish discoloration from cleaners
  • Brake dust buildup

✘ Incorrect sizing or improper application

  • Tires rubbing
  • Wrong bolt pattern
  • Offsets that cause clearance issues

4. Warranty Claim Process

To start a warranty claim:

  1. Email roadcommandaz@gmail.com with:

  • Order number
  • Product name/size
  • Mileage (if applicable)
  • Detailed description of the issue

    • Clear photos:

  • Full product
  • Close-ups of issue
  • Tread depth (for tires)
  • DOT number (for tires)
  • Wheel barrel and face (for wheels)

  1. Road Command reviews the information.

  2. If warranty-eligible, we contact the manufacturer.

  3. Manufacturer decides:

  • Approval
  • Partial credit
  • Replacement
  • Denial

  1. Once approved, you may be required to:

  • Ship the product back for inspection
  • Return to an authorized dealer for inspection
  • Provide proof of rotation/maintenance (for tires)

5. Warranty Outcomes

Based on the manufacturer’s decision, you may receive:

✔ Full Replacement

A new product at no cost (rare, but possible).

✔ Pro-Rated Credit

Common for tire mileage warranties.
Example:
If 50% of life remains, you may receive 50% credit toward a new tire.

✔ Discount on New Product

If the damage is partially covered.

✘ Warranty Denial

If the issue is not defect-related.

6. Customer Responsibilities

To maintain warranty eligibility:

  • Rotate tires every 5,000–7,000 miles
  • Maintain proper PSI
  • Keep alignment within spec
  • Avoid extreme loads
  • Use correct tire/wheel size
  • Keep all service receipts
  • Replace worn suspension components

Failure to follow these guidelines may void the manufacturer warranty.

7. Warranty Shipping Costs

  • Customer may be responsible for shipping the product back for inspection.
  • Some manufacturers require the item to be inspected in person at a certified shop.
  • If a claim is approved, shipping credits or reimbursements vary by manufacturer.

Road Command does not cover shipping on denied claims.

8. Manufacturer Warranty Only

Road Command does not provide independent warranties outside of what manufacturers offer.

All warranty coverage is determined by:

  • Tire manufacturers
  • Wheel manufacturers
  • Accessory manufacturers

Road Command facilitates the process but does not guarantee claim approval.

9. Fitment, Installation & Usage Disclaimer

Warranties do not cover issues resulting from:

  • Wrong tire/wheel size
  • Incorrect offset or bolt pattern
  • Suspension modifications
  • Improper torque
  • DIY installation errors
  • Burnouts or racing
  • Off-road misuse (unless product is rated for it)

Fitment is the responsibility of the customer and/or installer.

10. Questions About Warranty?

We’re here to help guide you through the process.

Road Command
Email: roadcommandaz@gmail.com
Phone: (480) 808-5359
Website: roadcommand.shop